Technical Support AIU offers technical support to students to make sure they have assistance with any technical difficulties they encounter and provides a technical requirement guide to help students determine whether their computer is adequately equipped for online learning. Technical Support Assistance Just as you can access AIU Online 24/7, our tech support team can provide technical assistance online 24/7. AIU's Atlanta and Houston campuses offer on-site assistance during regular business hours. Technical Requirements In order to have a quality learning experience in your online courses, AIU Online requires that your primary computer (the computer used to access course materials and on which you will be required to install course-specific software) meets or exceeds the specifications outlined in this guide. Download AIU's Hardware and Software Requirements for Online Programs.